Overview

In the event that you experience problems or complications with an order, we encourage our customers to email us and our attentive customer service representatives will be happy to help resolve those issues. Should you experience an adverse reaction to one of our products, please reach out and let us know. Skin is a very sensitive organ, and we understand that not every person will respond the same way to our items. We also do not think that you should be stuck with a product that you do not like, or won’t use. Although we have the utmost confidence in our inventory, what works for some, may not work for everyone

We have helpful staff standing by ready and willing to address your inquiry or concerns in a timely manner. Our customer service team can also be reached via email at info@skincareglows.com. If you are not entirely satisfied with your purchase, we offer a 14-day money back guarantee. In the event that your skin does not respond well to one of our products, we do not expect you to spend money on something that simply won’t work for you. All products returned to us within the 14 day window will receive a full refund. Although most side effects from our line of skincare products are rare, they do happen on occasion.

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What is the restocking fee?

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There is no restocking fee.

 

What happens when the product is incorrect, damaged by the carrier, or defective in another way?

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There is no cost for the customer. Bookyourproducts will cover everything.

 

How much will customers pay for return shipping?

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For Customer remorse

 

This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item.

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We cover the actual cost of return shipping.

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For defective products

 

This happens when the product is incorrect, damaged by the carrier, or defective in another way.

Customer will not have not pay for the shipping. Bookyourproducts.com will cover the cost for the shipping.

 

Need help?

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Contact us at aroraritaynr@gmail.com  for questions related to refunds and returns.